Subjects: Library Science，Information Science >> Library Science submitted time 2023-08-26 Cooperative journals: 《图书情报工作》
Abstract： [Purpose/significance] This paper introduces the theory of knowledge governance in the optimization of the service quality of public archives, which makes the complex quality of the service optimization problem more understandable, provides more effective solutions, and improves the service quality and service ability of public archives for references.[Method/process] Based on the theory of knowledge governance, this paper analyzed and discussed the optimization of the service quality of public archives, and designed the optimization mechanism of the service quality of public archives.[Result/conclusion] By drawing on and exploring the knowledge governance mechanism, the optimization mechanism of the service quality influence factors includes five parts:optimizing the environment, optimizing the target, optimizing the internal kinetic energy (governance mechanism), optimizing the external power and optimizing the process.
Subjects: Library Science，Information Science >> Library Science submitted time 2023-08-26 Cooperative journals: 《图书情报工作》
Abstract： [Purpose/significance] This paper makes an empirical study on the evaluation of the service quality of provincial archives websites from the perspective of user perception. It can provide theoretical support and empirical references for the improvement of information quality, interface design and interaction quality of archives websites.[Method/process] An exploratory factor analysis was carried out on the valid samples of the questionnaire with the help of SPSS 19.0. First, this paper constructed the service quality evaluation system of archives websites. Second, it used the factor analysis method to assign weights to the system. Finally, it made an empirical analysis of four representative provincial archives websites.[Result/conclusion] This paper gets the advantages and disadvantages of the provincial archives websites' construction process through the comparative analysis and provides the necessary theoretical support for the quality improvement of the archives websites.
Subjects: Library Science，Information Science >> Library Science submitted time 2023-08-26 Cooperative journals: 《图书情报工作》
Abstract： [Purpose/significance] To analyze the service quality evaluation of archive websites from the perspective of user perception, and provides theoretical support and reference for the improvement of interface design, technical support and service quality.[Method/process] The pre-set system of the service quality of the archive websites was constructed by the preliminary results. The SPSS 19.0 was used to analyze the effective samples of the questionnaire. The method was used to modify the pre-set system twice. Then the post-revision evaluation system is analyzed and discussed.[Result/conclusion] Finally the service quality evaluation system of archive websites was built, which can measure the service effect of archives website from the perspective of user perception.
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