Subjects: Library Science，Information Science >> Library Science submitted time 2023-08-27 Cooperative journals: 《图书情报工作》
Abstract： [Purpose/significance] Through the evaluation of municipal governments' website knowledge service quality, this paper hopes to provide data support and reference for the improvement and optimization of government website knowledge service quality.[Method/process] Through the literature collecting and questionnaire surveys, this paper establishes evaluation standards for the quality of knowledge services on government websites. Then, using the MUSA model and benchmarking management methods,we conduct an empirical analysis on the satisfaction of the municipal governments' website knowledge service quality.[Result/conclusion] The evaluation results of the user satisfaction of the three municipal government websites' knowledge service quality are actually obtained, and the position of each government website is positioned in terms of its competitive advantage, disadvantages, weaknesses, and priorities for improvement in the knowledge service process.
Subjects: Library Science，Information Science >> Information Science submitted time 2023-04-01 Cooperative journals: 《图书情报工作》
Abstract： [Purpose/significance] The emerging interactive media represented by live-streaming is profoundly changing people's living habits and the spiritual and cultural needs. Analysis of the influencing factors of the behavior of live-streaming APP users can enable the live-streaming platform to better understand the adoption characteristics of live-streaming users. The adoption characteristics of live-streaming users help platform operators to provide better services.[Method/process] Based on the TAM and UTAUT models, a questionnaire and a structural equation model were used to construct a conceptual model of the influencing factors of the use behavior of online live APP users, and an empirical analysis was conducted on the influencing factors model of typical groups.[Result/conclusion] The results of data analysis show that the most influential effect of online live APP user is perceived interactivity, followed by user perceived value; perceived risk has a negative impact on the willingness of users of live-streaming users and social factors have no effect on their willingness to use.
Subjects: Library Science，Information Science >> Information Science submitted time 2023-04-01 Cooperative journals: 《图书情报工作》
Abstract： [Purpose/significance] Major emergencies are an important part of the overall national security concept. In order to respond to major emergencies more quickly and efficiently and reduce the threats to national security, social stability, and people's lives and properties, this article proposes to construct major event knowledge graph, it reveals the law and logic of the evolution of major emergencies, and can assist relevant departments in responding to and making decisions on major emergencies.[Method/process] This paper selected media reports, research reports and academic papers of the COVID-19 epidemic that had a wide range of international attention and influence, and used ontology construction and pattern matching methods for event extraction and event relationship extraction, to construct an affair map of major emergencies, and to analyze the affair knowledge and transmission paths of the evolution of the event.[Result/conclusion] The research results show that the affair map of major emergencies can reveal the evolution logic and laws of major emergencies, and then grasp the development context of events from a macro level, and provide scientific and accurate basis for the response and management of major emergencies.
Subjects: Library Science，Information Science >> Information Science submitted time 2023-04-01 Cooperative journals: 《图书情报工作》
Abstract： [Purpose/significance] Combined with the current social background of the aging population, this paper explores the behavior mechanism of online health information search of elderly users in China from the perspective of mobile terminals, to enrich the current research results of information search behavior of elderly users and guide elderly users to effectively search for health information and optimize the work of the health information service department. [Method/process] This paper used the semi-structured interview method to collect online health information search experiences of 24 elderly users, utilized grounded theory to extract five influencing factors of online health information search behavior of elderly users. And it constructed a theoretical model of factors affecting online health information search behavior of elderly users.[Result/conclusion] Finally, it’s found that network environment factors, individual characteristic factors, social support factors, mobile terminal objective factors, and individual cognitive factors are the key factors that affect the online health information search behavior of elderly users, and the influencing mechanism among these factors is explained in depth. This paper also puts forward some feasible suggestions to the government, medical institutions, APP software and other health information providers based on the theoretical model.
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