An Empirical Research on Personas Construction of Mobile Library in Universities postprint

Abstract: [Purpose/significance] To obtain the differentiated behavioral characteristics of mobile library users in universities by a method of personas construction, helps to knowing potential demand and the actual behavior of the users more exquisitely and accurately, and plays a very important role as a reference to improve customer service.[Method/process] The paper reviews the application status of personas in the university library, and reconstructs the label description system from a perspective of psychological preference by learning from VALS2 user segmentation attitude scale which is based on the specific situation of mobile library. It designs the questionnaire with the label system questionnaire and makes an empirical study on variables of the demographic characteristics, usage behavior and psychological preference of mobile library users, as well as using factor analysis, cluster analysis and discriminant analysis to select the appropriate number of personas. By using R language wordcloud2 package to make a visualization show on features tag cloud of different personas, it expands the description and discussion detailed, combined with the feature of demographic attributes, use behavior and characteristics labels for each persona.[Result/conclusion] This paper presents a method to construct personas in specific business situations, which provides an empirical research reference for university mobile library to improve accurate user positioning and carry out differentiated service.