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你能看见我的努力吗:社会地位感知对消费者繁简偏好的影响

Can you perceive my efforts? The impact of social status on consumers’ preferences for complexity

摘要:文章通过五个实验(包括一个预注册实验)探讨了个体感知到的相对社会地位如何影响消费者对产品繁简设计的偏好。实验1和2发现处于相对低社会地位的个体会偏好设计繁复的产品。实验3和4探究了该效应的中介机制,即繁复设计的产品可以传递出努力线索,而相对低社会地位个体因为重视努力进而偏好繁复设计产品。实验5通过调节变量的方式进一步验证上述机制,发现社会地位对繁简偏好的影响只存在于那些重视努力价值的个体身上。文章推进了消费者审美偏好,主观社会地位和消费者努力等方向的研究进展。

英文摘要:Aesthetic is the first medium of a product in the era of appearance economy. Previous studies have explored the effects of aesthetic elements on consumer behavior, including color, packaging transparency, size, logo shape, and so on. Unlike existing studies, this research discusses the overall dimension of design, that is, the degree of complexity of the design. Specifically, we propose that peoples subjective social status affects their preference for complexity in design. Meanwhile, people with low social status are more likely to prefer a complex packaging design than those with high social status. We conducted five experiments to test the hypotheses. Experiment 1 used 2 (social status: low vs. high) 2 (product design: simple vs. complex) between-subjects design with 198 adults (female = 128) participating in the experiment. The results showed that people with relatively low social status have higher evaluations of complex packaging designs (vs. simple designs). At the same time, the level of complexity did not influence how people with high social status evaluate products. Using a more rigorous method to manipulate the social status, experiment 2 employed a one-factor two-level (social status: low vs. high) between-subjects design with 134 adults (female = 97). After manipulating social statuses, participants reported their preferences between complex and simple packaging designs. The result confirmed that people with low social status prefer products with complex designs (vs. simple designs). Similar to experiment 2, experiment 3 (211 participants, female = 151) also used a one-way design (social status: low vs. high vs. control) but added a control group as the baseline group for comparison. The results confirmed that a low social status could drive preference for complexity. Furthermore, the results showed that people with low social status prefer complex packing design more than those in control and high social status groups. At the same time, no significant difference was observed in the preference between the high social status and control groups. Experiment 3 also found that consumers perceived effort mediated the above effect. Specifically, low social status individuals (vs. individuals in high social status vs. individuals in the control group) perceived that complex packing products entailed more effort from producers. Hence, they preferred such products. Experiment 4 was a pre-registration experiment (200 participants, female = 151). The experimental design and procedure were the same as in experiment 2. The results also showed that people with low social status preferred complex packaging designs and believed these products had a higher value. Compared with high social status individuals, low social status individuals perceived that producers spent more effort on a product if it had a complex packaging design. Thus, these consumers perceived higher product value, as well as higher preference toward the product (sequential mediation: model 6). Experiment 5 tested the mediation effect by moderators. We proposed that the impact of social status only existed in consumers who believed in the value of effort. Experiment 5 used a 2 (social status: low vs. high) 2 (product design: simple vs. complex) 2 (belief in effort value: low vs. high) between-subjects design (346 participants, female = 208). The ANOVA revealed a three-way interaction. Furthermore, the Johnson-Neyman analysis found that the preference for complex design among low social status individuals only existed among those who believed in the value of effort. The results of this interaction again suggested that the preference of low social status individuals for complexity stems from their perception of the producers effort in making these products. This study has the following theoretical contributions. First, it brings the perspective of subjective social status to the study of consumer aesthetics. Second, it provides a new mechanism for the role of social status, i.e., social status affects peoples behavior by influencing their perceived importance of effort. Previous explanations of the behavior of low social status individuals have tended to be from a compensatory psychological perspective. In contrast, the current research takes the perspective of effort to demonstrate that low social status individuals value effort, which influences their behavior. Third, this research also contributes to the study of consumer effort, as this study finds that simply changing the level of complexity of packaging design can change peoples perceptions of producer effort.

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[V1] 2022-06-27 11:30:32 chinaXiv:202206.00177V1 下载全文
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